Reinventing Wealth: Tech-Driven Financial Mastery

Banking, Financial Services & Insurance
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Technology has changed the way people and businesses bank, and to thrive, financial institutions must exceed expectations. Traditionally cautious in adopting new technologies, these sectors are now compelled to modernize due to market pressures and set new visions for their digital future.

At OTSI, we understand these challenges and opportunities to provide full spectrum solutions that empower financial institutions to boost profitability, enhance risk management, capitalize on new market opportunities, and build a resilient digital infrastructure. Our extensive experience with leading global banks enables us to drive breakthrough transformations and deliver measurable results.

Financial Metrics that Matter

83%

of banks are planning to migrate at least half of their workloads to the cloud by 2025

4.6 B

The number of mobile banking users worldwide is projected to reach 4.6 billion by 2027

$4.45 M

The average cost of a financial institution’s data breach is $4.45M

75%

of financial services organizations are expected to deploy AI and machine learning by 2025

Our Approach to Key Challenges
Financial
Inclusion

Limited access and low financial literacy hinder adoption of formal financial services in rural areas. Digital banking breaks these barriers, ensuring affordability, accessibility and convenience.

Legacy
Systems

Legacy systems impede growth by restraining innovation, inflating costs, and posing security risks. Embrace data modernization to revitalize operations, cut costs, and future-proof businesses.

Data Management
and Analytics

BFSI firms struggle with managing and extracting meaningful insights from complex datasets. Robust data management and advanced analytics uncover valuable insights and enable data-driven decisions.

Meeting Evolving
Customer Experience

Traditional firms struggle to cater to the demands of digital-savvy customers. Solutions like CRM, AI, and omnichannel platforms ensure seamless and personalized experience for customers.

Redefine Wealth Management

Legacy Application Transformation & DevOps


In today’s digital age, the BFSI sector needs to be agile and innovative to stay competitive. Legacy applications, while critical for core operations, can hinder this progress. Our legacy application transformation combined with robust DevOps services breathe new life into these systems by ensuring a smooth transition, faster deployments, and a collaborative environment for continuous improvement. Our approach enhances responsiveness to market changes and ensures that your IT environment is not only current but also adaptable to future technological advancements.

Financial Data Architecture & Management


Thriving in the data-driven world of BFSI requires a strong foundation. Financial Data Architecture & Management (FDAM) acts as that foundation, empowering institutions to unlock the true potential of their financial data. A centralized data repository with standardized formats and access controls ensures consistency and quality, minimizing errors and simplifying regulatory reporting. This translates to sharper analytics for customer insights, streamlined loan processing, and efficient fraud detection – all crucial for effective decision-making, risk management, and staying ahead of the competition.

Cloud Adoption & Compliance


The shift to cloud technology presents significant opportunities for financial institutions, but it also demands meticulous planning to ensure regulatory compliance. Our Cloud Adoption and Compliance services deliver end-to-end support and empower institutions to utilize the cloud’s agility and scalability, ensuring the highest security standards. We help you leverage the flexibility and cost-efficiency of the cloud while adhering to stringent BFSI regulations. Cloud transformation unlocks a world of secure possibilities and a competitive edge.

Legacy Workflow Automation


Manual and paper-based workflows can become a roadblock to operational efficiency and scalability. Legacy workflow automation bridges this gap. Using tools like Robotic Process Automation (RPA), repetitive tasks are automated, freeing up valuable human capital. Legacy workflow automation bridges this gap. Using tools like Robotic Process Automation (RPA), repetitive tasks are automated, freeing up valuable human capital. Legacy workflow automation unlocks the power of automation while leveraging existing systems, making digital transformation a smoother journey.

Banking Ecosystem Testing & Quality Assurance


In the ever-evolving world of BFSI, robust banking ecosystem testing & quality assurance (QA) is no longer a luxury, but a necessity. A comprehensive testing strategy ensures the seamless functionality, security, and compliance of all financial products and services – from core banking systems to mobile banking apps. By simulating real-world scenarios and identifying potential issues before launch, comprehensive QA processes minimize risks, safeguard sensitive customer data, and foster trust. This translates to superior customer experience and seamlessly uninterrupted services.

Financial Data Protection & Risk Mitigation


Data is the gold mine of the BFSI industry, and protecting it is non-negotiable. Financial Data Protection & Risk Mitigation strategies shield sensitive information like account details and transaction history through data encryption, access controls, and intrusion detection systems. OTSI’s proactive approach goes a step further, identifying suspicious activity and preventing fraudulent transactions before they happen. This multi-layered strategy builds customer trust, ensures regulatory compliance, and keeps financial losses at bay.

Enhanced Customer Experience & Efficiency


The BFSI battlefield is won on the customer experience (CX) front. But for lasting success, the journey goes beyond immediate convenience. A winning CX strategy fosters deeper connections with customers. Modern 24/7 support via AI-powered chatbots, personalized dashboards cater to your unique needs, and streamlined interactions that save you time. This translates to faster resolutions, happier customers, and optimized resources for the bank. Personalized product recommendations and continuous improvement foster long-term loyalty and propel your BFSI business to the top.

Mobile and Web Engagement & Virtual Assistants


In today’s digital world, BFSI firms are embracing mobile apps and virtual assistants to transform how they connect with customers. This dynamic duo transforms how you bank, allowing customers to bank anytime, anywhere – a truly seamless omnichannel experience. User-friendly mobile apps and web interfaces provide real-time account information, bill payment options, and on-the-go fund transfers. Meanwhile, virtual assistants powered by AI offer 24/7 support, answer basic questions, and can even guide customers through complex financial tasks. OTSI’s solutions boost overall engagement and satisfaction among your customers. It’s a win-win for both you and your customer.

Segments We Serve

Commercial Banks

With new digital challenges to navigate, we support clients across every aspect of the commercial banking value chain, including lending, cash management, risk assessment, operations, and regulatory compliance, to refine their services and drive growth.

Retail Banking

We support clients across the retail banking value chain, including customer experience, digital transformation, risk management, operations, and compliance, helping banks enhance customer satisfaction, drive growth, and stay competitive.

Fintech & NBFCs

Our fintech & NBFC experts help clients assess their priorities and strengths and then move decisively to innovate—in operations, customer experience, risk management, regulatory compliance, digital transformation, and other core parts of their business.

Insurance

Amid digital disruption, insurance firms face new opportunities. We lead clients to success with six enablers: personalized experiences, advanced risk management, digital transformation, operational efficiency, ecosystem partnerships, and sustainability.

Our Success Stories

7%

Increase in Debt Collection

Cloud Enabled Analytics for a Leading US Bank. To enhance our client’s loan recovery through automation and establish a robust analytics platform, we migrated their entire analytics infrastructure to AWS Cloud and developed dashboards to provide 360◦ view of the loan status at various levels. This initiative resulted in 7% increase in debt collection after solution implementation.

Case Studies

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