Establishing Testing Center of Excellence - BFSI
Case Studies
Challenges & Solutions
Technical Environment
Results
Executive Summary
Client
Government Health Insurer
Industry
Banking, Financial Services, & Insurance
Business Problem
The second-largest national health plan and the national dental plan provider was focused on serving U.S. federal employees, federal retirees and their families. The customer need was to assess existing testing processes and provide recommendations and solutions to optimize software quality, reduce defects, enhance customer satisfaction, increase efficiency in software testing processes, and recommend improvements and implement best fit automation tools.
Outcome
- Improved Software Quality
- Streamlined processes and optimized resource allocation
- Better risk management
- Resource Optimization
- Unified automation framework
- 24hrs Testing
- Continuous Improvement
Challenges
- Data artifacts distributed across subject areas – many data gaps.
- Multiple disparate automation frameworks used previously.
- Existing testing processes lacked rigor and structure leading to issues in software quality and efficiency.
Solutions
- Conducted a detailed review of all the testing processes and artifacts across subject areas identifying gaps and problem areas with stakeholders.
- Reduced the number of disparate automation frameworks.
- Increased test coverage, reduced testing time, and instilled automation framework capabilities to implement QA practice in undiscovered areas.
- Assessed and optimized existing testing processes to enhance software quality and efficiency.
- Selected and implemented best-fit automation tools to increase test coverage and reduce testing time across all subject areas.
Technical Environment
- Facets, Macess
- Xamrin, SQL Server
- .Net
Results
- Improved Software Quality
- Streamlined processes and optimized resource allocation
- Better risk management
- Resource Optimization
- Unified automation framework
- 24hrs Testing
- Continuous Improvement
