Unified Solution for the Energy and Utilities Sector
Case Studies
Challenges & Solutions
Technical Environment
Results
Executive Summary
Client
Leading Power Utility
Industry
Energy & Utilities
Business Problem
A leading power utility expanded through three rapid mergers, necessitating the integration and management of diverse environments, including Oracle ERP systems, customer care and billing solutions, EMS, mobility platforms, big data and analytics, cybersecurity, quality assurance, and technology resource management.
Outcome
- Energy management system (EMS): Enabled hardware refreshes to mitigate EMS failures and provided development environment agility to meet evolving NERC reliability standards.
- Advanced metering infrastructure (AMI): Upgraded to bi-directional smart meters.
- Meter data management (MDM PH1 & PH2): Maximized the benefits of advanced metering infrastructure (AMI) installations.
Improved operational efficiency in new environment design, including billing, revenue protection, outage management, and customer service. - Oracle BI apps: Enabled analytics on the PeopleSoft ERP for financial and SCM modules.
- BI workforce management system (WMS): Combined WMS data with financial data for analytical reporting. Provided infrastructure and testing support for customer care and billing.
Solutions
- Application services included ERP, application development and integration, as well as legacy support and migration.
- Information management focused on optimizing BI, analytics, dashboards, MDM, and ETL processes.
- IT infrastructure was established, covering database administration, professional services, and application support.
- Process and governance were established, encompassing CIP, environment and go-live management, testing automation, and change management.
Technical Environment
- Oracle ERP & utilities / Peoplesoft / SCM, PowerBI/OBIEE, EMS/AMI/MDM, mainframe/UNIX/Oracle (transformation), service now, oracle SOA.
- HP ALM implementation, end to end test process automation Oracle Utilities Customer Care and Billing (CCB)
Results
- Cost & time efficiency 30% reduction in test cycles