Integrated solution for multiple systems for Energy and Utilities sector​

Engagement Details

A major power utility, USA

Associated since: 2012

Service Model:
T&M /Project & managed services / Consultation services

Status: Completed

Methodology: Agile

Scope/Challenges/Key objectives

Business Situation:

Leading power utility grows through 3 rapid mergers requiring integration & service management of multiple oracle ERP, customer care & billing, EMS, mobility, big data/analytics, cyber security, quality assurance, and technology resource management environments.

Key Objectives & Service Delivery:

  • Application services – ERP, app dev / integration and legacy support / migration
  • Info management – optimized BI, analytics, dashboards, MDM and ETL
  • IT infrastructure – DB admin, professional services, app support established
  • Process & governance – CIP, environment & go-live management, testing automation and change management established
Solution, Technical Environment, Benefits

Solution / Project Engagement:

  • Energy management system (EMS) – Allow for hardware to be refreshed to mitigate EMS failures.
  • Provide development environment agility to meet ever-changing NERC reliability standards.
  • Advance metering infrastructure (AMI) – upgrade to bi-directional smart meters
  • Meter data management (MDM PH1 & PH2) – maximize the benefits provided by advanced metering infrastructure (AMI) installations.
  • Improve operational efficiency in new environment design including billing, revenue protection, outage management and customer service.
  • Oracle BI apps:  enable analytics on the peoplesoft ERP for financials modules as well as SCM modules.
  • BI workforce management system (WMS):  combining WMS data with financial data for analytical reporting.
  • Provide infrastructure and testing support for customer care & billing


Technical Environment:

  • Oracle ERP & utilities / Peoplesoft / SCM, PowerBI/OBIEE, EMS/AMI/MDM, mainframe/UNIX/Oracle (transformation), service now, oracle SOA
  • HP ALM implementation, end to end test process automation
  • Oracle utilities – CC & B

Reduced risk post-production defects eliminated

Cost & time efficiency 30% reduction in test cycles

Consolidated care & billing platform

Improved customer experience