Integrated solution for multiple systems for Energy and Utilities sector
Engagement Details
A major power utility, USA
Associated since: 2012
Service Model:
T&M /Project & managed services / Consultation services
Status: Completed
Methodology: Agile
Scope/Challenges/Key objectives
Business Situation:
Leading power utility grows through 3 rapid mergers requiring integration & service management of multiple oracle ERP, customer care & billing, EMS, mobility, big data/analytics, cyber security, quality assurance, and technology resource management environments.
Key Objectives & Service Delivery:
- Application services – ERP, app dev / integration and legacy support / migration
- Info management – optimized BI, analytics, dashboards, MDM and ETL
- IT infrastructure – DB admin, professional services, app support established
- Process & governance – CIP, environment & go-live management, testing automation and change management established
Solution, Technical Environment, Benefits
Solution / Project Engagement:
- Energy management system (EMS) – Allow for hardware to be refreshed to mitigate EMS failures.
- Provide development environment agility to meet ever-changing NERC reliability standards.
- Advance metering infrastructure (AMI) – upgrade to bi-directional smart meters
- Meter data management (MDM PH1 & PH2) – maximize the benefits provided by advanced metering infrastructure (AMI) installations.
- Improve operational efficiency in new environment design including billing, revenue protection, outage management and customer service.
- Oracle BI apps: enable analytics on the peoplesoft ERP for financials modules as well as SCM modules.
- BI workforce management system (WMS): combining WMS data with financial data for analytical reporting.
- Provide infrastructure and testing support for customer care & billing
Technical Environment:
- Oracle ERP & utilities / Peoplesoft / SCM, PowerBI/OBIEE, EMS/AMI/MDM, mainframe/UNIX/Oracle (transformation), service now, oracle SOA
- HP ALM implementation, end to end test process automation
- Oracle utilities – CC & B
Reduced risk post-production defects eliminated
Cost & time efficiency 30% reduction in test cycles
Consolidated care & billing platform
Improved customer experience
