Commercial Banks
Scope
Business Scope:
Many commercial banks struggle with outdated and fragmented legacy IT systems that hinder operational efficiency, limit agility, and impede innovation. Modernizing legacy systems and infrastructure is crucial to support digital transformation initiatives, improve process efficiency, and enhance customer experience. With ever-increasing cyber challenges, banks need robust risk management frameworks, rigorous credit assessment processes, and effective monitoring mechanisms to mitigate credit risk.
Commercial banking customers expect seamless, personalized, and convenient banking experiences across various channels, including online and mobile platforms. Meeting these expectations requires investing in user-friendly digital interfaces, enhancing customer support, and providing tailored financial solutions. These transformations are what OTSI does every day to help our clients integrate new technology into various aspects of their operations to enhance efficiency, reduce costs, and improve customer experience. This includes the adoption of cloud computing, mobile apps, big data analytics, robotic process automation (RPA), and artificial intelligence (AI) technologies.
Existing Challenges, Solution, Benefits
Existing Challenges :
- Faster Commercial Payments – Real time or same day payments are growing needs and expectations from commercial clients
- Automation and digitization – moving away from manual, paper-based processes is a significant focus
- Improved customer insights and offer management
Our Solutions :
- Development of new payment ecosystems and security measures
- Legacy application modernization and repetitive process automation
- Customer engagement & increased productivity through modern analytical techniques and online tools such as Chatbot’s
CASE
STUDIES
Business Insights & Data Analytics for a Leading Bank
A government banking administration aimed to improve business with the help of customer retention techniques and targeted sales by utilizing existing data assets …
Benefits
- Improved customer retention
- Enhanced data quality
- Advanced analytics and model implementation
Cloud Enabled Analytics for a Leading US Bank
Customer is looking for cost optimization as they have various applications running on different platforms. With a focus on loan recovery improvement …
Benefits
- Debt Collection is estimated
- KPIs to increase from 2300 to 4500+
- Dashboards to increase from 10 to 18
Switch Basket Uploader (SBU)
Customer’s existing applications require lot of human intervention to key in data from the forms having large number fields and data entry is time consuming …
Benefits
- Minimized manual data
- Improves data accuracy
- Enhanced security architecture