Commercial Banks

Scope

Business Scope:

Many commercial banks struggle with outdated and fragmented legacy IT systems that hinder operational efficiency, limit agility, and impede innovation. Modernizing legacy systems and infrastructure is crucial to support digital transformation initiatives, improve process efficiency, and enhance customer experience. With ever-increasing cyber challenges, banks need robust risk management frameworks, rigorous credit assessment processes, and effective monitoring mechanisms to mitigate credit risk.

Commercial banking customers expect seamless, personalized, and convenient banking experiences across various channels, including online and mobile platforms. Meeting these expectations requires investing in user-friendly digital interfaces, enhancing customer support, and providing tailored financial solutions. These transformations are what OTSI does every day to help our clients integrate new technology into various aspects of their operations to enhance efficiency, reduce costs, and improve customer experience. This includes the adoption of cloud computing, mobile apps, big data analytics, robotic process automation (RPA), and artificial intelligence (AI) technologies.

Existing Challenges, Solution, Benefits

Existing Challenges :

  • Faster Commercial Payments – Real time or same day payments are growing needs and expectations from commercial clients
  • Automation and digitization – moving away from manual, paper-based processes is a significant focus
  • Improved customer insights and offer management


Our Solutions :

  • Development of new payment ecosystems and security measures
  • Legacy application modernization and repetitive process automation
  • Customer engagement & increased productivity through modern analytical techniques and online tools such as Chabot’s

CASE

STUDIES

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