Financial Institutions


Business Scope:

Financial Institutions are increasingly getting comfortable acting, in many ways, like fintech. More and more banks are investing in digitizing processes, leveraging and making decisions based on customer data and analytics, extending beyond web into mobile devices. As banks strive to become fully digital – modernization, channel innovation, and process automation are taking central place. At the same time, institutions are extending their financial services by allowing third party partners to use banking behavioral data to provide additional offerings.

From enabling P2P payments to digital loan origination, or simply modernizing apps and improving process quality, OTSI has the BFSI experience to ensure success.

Existing Challenges, Solution, Benefits

Existing Challenges :

  • Conversational Banking to become more prominent
  • Open banking/Invisible banking
  • Mobile app/Mobile Payment/Mobile Banking

Our Solutions :

  • Use advanced AI (Artificial Intelligence) and ML (Machine Learning) to engage customers at key touchpoints in a logical and meaningful way
  • Integration of bank’s products, services and operations to remove any friction throughout the customer journey



Transform Your Digital Banking


Start Your Journey with OTSI Today!

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