Financial Institutions
Scope
Business Scope:
Financial Institutions are increasingly getting comfortable acting, in many ways, like fintech. More and more banks are investing in digitizing processes, leveraging and making decisions based on customer data and analytics, extending beyond web into mobile devices. As banks strive to become fully digital – modernization, channel innovation, and process automation are taking central place. At the same time, institutions are extending their financial services by allowing third party partners to use banking behavioral data to provide additional offerings.
From enabling P2P payments to digital loan origination, or simply modernizing apps and improving process quality, OTSI has the BFSI experience to ensure success.
Existing Challenges, Solution, Benefits
Existing Challenges :
- Conversational Banking to become more prominent
- Open banking/Invisible banking
- Mobile app/Mobile Payment/Mobile Banking
Our Solutions :
- Use advanced AI (Artificial Intelligence) and ML (Machine Learning) to engage customers at key touchpoints in a logical and meaningful way
- Integration of bank’s products, services and operations to remove any friction throughout the customer journey
CASE
STUDIES
Browser & Mobile Application
Leading premium finance company providing financial solutions to insurance agents was digitally evolving to ensure the applications’ reliability, functionality, and compatibility …
Benefits
- Improved efficiency
- Reducing testing life cycle time
- Enhanced test coverage and browser compatibility
SalesForce Automation Testing
A leading premium finance company providing financial solutions to insurance agents needed to test their Salesforce application’s functionality, aiming to improve …
Benefits
- Enhanced test coverage
- Hybrid automation framework
- Seamless migration of the automation framework
Business Insights & Data Analytics for a Leading Bank
A government banking administration aimed to improve business with the help of customer retention techniques and targeted sales by utilizing existing data assets …
Benefits
- Improved customer retention
- Enhanced data quality
- Advanced analytics and model implementation
